Say goodbye to old exit interviews. California’s most successful companies are using stay interviews to boost engagement, support strategic planning, and so much more. Exit interviews have been common practice for a long time, but current HR trends place an increasing...
It’s a competitive world, and businesses need to be creative in finding ways to stand out from the competition. That means optimizing productivity, increasing employee engagement, and maximizing customer satisfaction in every way you can – but where do you start? ...
According to a 2016 study by Accenture, 52% of customers switched brands due to poor customer service, and 68% of those customers say they won’t return to the offending provider. That unnerving reality leaves many business owners wondering what they can do to ensure...
When an employee acts in an unproductive or damaging manner, it’s important that his or her supervisor addresses the situation. However, many employers and managers find themselves concerned about risk exposures resulting from disciplinary actions and/or terminations....
