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Navigate Complex Workplace Complaints With Confidence
At CLS, we take HR consulting to the next level by offering professional, licensed, full-service workplace investigations in California. We stand by your side, providing expert guidance every step of the way, from the initial complaint and the investigation to the corrective action process.
Business leaders generally want to do the right thing for their employees, but sometimes some of them will act intentionally or unintentionally in a way that hurts others. Complaints of harassment, discrimination, retaliation, and ethical impropriety are incredibly common.
Respond: Taking Employee Complaints Seriously
Different types of complaints require different initial responses. Still, all employee complaints should be taken seriously. The way you respond can help defuse a tense situation or add fuel to the fire.
At CLS, our team combines experience with compassion to ensure you respond appropriately and strategically. We respond to internal employee complaints, union complaints, and inquiries from government agencies.
Investigate: Acting Proactively & Ethically
The ability to react appropriately to an employee complaint depends on understanding what happened. However, uncovering those facts often requires the expertise of a neutral outside investigator.
At CLS, we conduct objective workplace investigations that help drive the dispute toward a fair resolution and prepare a strategy to minimize future risk.
Mediate: Guiding You Towards Resolution
Employee complaints can be incredibly disruptive to the workplace and financially devastating to an organization – especially if they aren’t handled properly. After the investigation is complete, the goals shift towards negotiating a solution and resolving the issue so that all parties can move forward.
At CLS, our team of highly trained, credible, and neutral mediators and facilitators help to clarify and resolve complex disputes.
Remediate: Fixing the Core Issues & Mitigating Future Risk
Once a workplace dispute is resolved, it’s time to implement a strategy for reducing the likelihood of a similar complaint in the future. At CLS, our investigative team and HR leaders use their combined expertise to develop solutions for the gaps that left you vulnerable in the first place.
*California Private Investigator License Number 26311
